CLIENT PROFILE
This company is the United States manufacturer of industrial chucks and is a world leader in consumer products with a commitment to excellence and innovation.

CHALLENGES
- Contract demand with fluctuating needs
- Client was using a local branch supplier that was unable to fill the number of contractors required
- Poor customer service from branch personnel
- High turnover rates
- Poor quality among contracted employees
- Labor supply, attendance, and turnover were not managed or monitored
- Contract employees were not on-boarded properly
THE SOLUTION
Exclusive Managed Services provided the following solutions to this client’s challenges:
- A transition team that delivered zero impact on production
- Implemented exclusive onsite management team
- A tailored recruiting, screening, and selection program
- Customized orientation and on-boarding
- Quality performance reporting and analysis
- A transition team that delivered zero impact on production
- Implemented exclusive onsite management team
- A tailored recruiting, screening, and selection program
- Customized orientation and on-boarding
- Quality performance reporting and analysis
THE RESULTS
- Transitioned 99% of the previous supplier’s workforce
- Upgraded the overall quality of the contracted workforce
- Achieved 100% compliance with order fill requirements
- Average fill rate of 24 hours from time of order
- Transitioned 99% of the previous supplier’s workforce
- Upgraded the overall quality of the contracted workforce
- Achieved 100% compliance with order fill requirements
- Average fill rate of 24 hours from time of order