CLIENT PROFILE
This is one of the world’s largest technical ceramics engineering companies.

CHALLENGES
- Contract demand with entry level needs
- Client used a local branch supplier that was unable to attract and maintain a pool of qualified, entry-level, contingent employees
- Client wanted to temp-to-perm entry level hires
- High turnover and poor quality among contracted employees
- Labor supply, attendance, and turnover were not managed or monitored
- High co-employment exposure with existing service
- There was no ownership of the service program
THE SOLUTION
Exclusive Managed Services provided the following solutions to this client’s challenges:
- A professional transition of service
- A client-specific, exclusive onsite management team
- A tailored recruiting, screening, and selection program
- Customized orientation and on-boarding
- Integration with client’s management
- Weekly involvement in production and planning meetings
- Contingent workforce management
- Employee process improvements
- Weekly measured compliance
- Quality performance reporting and analysis
THE RESULTS
- Transition with zero impact to production
- Complete re-design of the recruiting and on-boarding process
- Upgraded the quality of the contingent workforce
- Achieved 99% compliance with order fill requirements
- Average fill rate of 24 hours from time of order
- Turnover rates were reduced to compliant levels
- Established monthly KPI reviews for program assessment
- Established quarterly continuous improvement goals