CLIENT PROFILE

This is one of the world’s largest technical ceramics engineering companies.

CHALLENGES

• Contract demand with entry level needs
• Client used a local branch supplier that was unable to attract and maintain a pool of qualified, entry-level, contingent employees
• Client wanted to temp-to-perm entry level hires
• High turnover and poor quality among contracted employees
• Labor supply, attendance, and turnover were not managed or monitored
• High co-employment exposure with existing service
• There was no ownership of the service program

THE SOLUTION
Exclusive Managed Services provided the following solutions to this client’s challenges:

• A professional transition of service
• A client-specific, exclusive onsite management team
• A tailored recruiting, screening, and selection program
• Customized orientation and on-boarding
• Integration with client’s management
• Weekly involvement in production and planning meetings
• Contingent workforce management
• Employee process improvements
• Weekly measured compliance
• Quality performance reporting and analysis

THE RESULTS      

• Transition with zero impact to production
• Complete re-design of the recruiting and on-boarding process
• Upgraded the quality of the contingent workforce
• Achieved 99% compliance with order fill requirements
• Average fill rate of 24 hours from time of order
• Turnover rates were reduced to compliant levels
• Established monthly KPI reviews for program assessment
• Established quarterly continuous improvement goals