CLIENT PROFILE

This company serves commercial truck, trailer and specialty original equipment manufacturers and certain alternatives.

CHALLENGES

• New facility start-up in a remote location with recruiting challenges
• Need for structure savings with new workforce design
• Determining contract / full-time workforce mix
• Recruiting, screening, and on-boarding demands exceeded the HR department resources
• Quality contract employee recruitment
• Management of Labor supply, attendance, and turnover
• Orientation and on-boarding programs for new employees
• Need to focus on facility and business start-up

THE SOLUTION
Exclusive Managed Services provided the following solutions to this client’s challenges:

• Involvement in plant start-up and planning
• Implementation of an exclusive onsite management team
• Established a wide range of recruitment resources
• Tailored the recruiting screening and selection program
• Customized orientation and on-boarding programs
• Coordinated scheduling and precise on-time labor delivery
• Contract workforce management
• Employee surveys for process improvements
• Program performance reporting and analysis

THE RESULTS      

• Achieved 100% compliance with order fill requirements
• Provided complete facility recruitment for all positions requested (this began at 90% and migrated to 70%)
• Average fill rate of 24 hours from time of order
• Established monthly KPI reviews for program assessment
• Established quarterly continuous improvement goals
• Provided annual savings of $1 million