CLIENT PROFILE
This company is the leading manufacturer of high-performance alkaline batteries.

CHALLENGES
- High costs per hour to produce due to labor expense
- High contract demand with fluctuating needs – 50 to 600 in 60 days
- Existing branch-supported staffing supplier had poor communication
- Supplier unable to fill the number of contractors required
- Unable to attract a satisfactory pool of contingent employees
- High turnover and poor quality among contracted employees
- Labor supply, attendance, and turnover were not managed or monitored
- Contract employees were not on-boarded properly
THE SOLUTION
Exclusive Managed Services provided the following solutions to this client’s challenges:
- A transition team that could deliver zero impact on production
- Implemented an exclusive onsite management team
- A tailored recruiting, screening, and selection program
- Filtered and replaced slow or questionable performers
- Customized orientation and created a robust on-boarding process
- Weekly involvement in production and planning meetings
- Processed scheduling and precise labor delivery on time
- Contract workforce management
- Employee surveys for process improvements
- Weekly measured compliance
- Quality performance reporting and analysis
THE RESULTS
- Transitioned 99% of the previous supplier’s workforce
- Upgraded the overall quality of the contracted workforce
- Achieved 100% compliance with order fill requirements
- Average fill rate of 24 hours from time of order
- Turnover rates were reduced by 50%
- Established monthly KPI reviews
- Established quarterly continuous improvement goals
- Provided annual savings of $2.4 million