CLIENT PROFILE

This company is the leading manufacturer of high-performance alkaline batteries.

CHALLENGES

• High costs per hour to produce due to labor expense
• High contract demand with fluctuating needs – 50 to 600 in 60 days
• Existing branch-supported staffing supplier had poor communication
• Supplier unable to fill the number of contractors required
• Unable to attract a satisfactory pool of contingent employees
• High turnover and poor quality among contracted employees
• Labor supply, attendance, and turnover were not managed or monitored
• Contract employees were not on-boarded properly

THE SOLUTION
Exclusive Managed Services provided the following solutions to this client’s challenges:

• A transition team that could deliver zero impact on production
• Implemented an exclusive onsite management team
• A tailored recruiting, screening, and selection program
• Filtered and replaced slow or questionable performers
• Customized orientation and created a robust on-boarding process
• Weekly involvement in production and planning meetings
• Processed scheduling and precise labor delivery on time
• Contract workforce management
• Employee surveys for process improvements
• Weekly measured compliance
• Quality performance reporting and analysis

THE RESULTS  

• Transitioned 99% of the previous supplier’s workforce
• Upgraded the overall quality of the contracted workforce
• Achieved 100% compliance with order fill requirements
• Average fill rate of 24 hours from time of order
• Turnover rates were reduced by 50%
• Established monthly KPI reviews
• Established quarterly continuous improvement goals
• Provided annual savings of $2.4 million