CLIENT PROFILE

This company is a manufacturer of plastic packaging, fibers and engineering resins

CHALLENGES

• High costs of existing recycling operation
• Performance and quality levels below standard
• Using contract / full-time workforce mix
• High turnover
• Labor supply, attendance and turnover needed to be managed
• No orientation or on-boarding programs for contract employees
• Blended workforce was counter-productive

THE SOLUTION
Exclusive Managed Services provided the following solutions to this client’s challenges:

• Analysis of operation and performance measurements
• Complete outsource of the operations’ labor and supervision
• An operational client specific onsite management team
• Aggressive establishment of recruitment resources
• A tailored recruiting, screening, and selection program
• Customized orientation and on-boarding
• Processed scheduling and precise labor delivery on time
• Contract workforce management
• Employee surveys for process improvements
• Weekly measured compliance
• Quality performance reporting and analysis
• Implemented STOP, a behavioral-based safety awareness program

THE RESULTS    

• Achieved 100% compliance with labor delivery requirements
• Improved performance and quality results above standard
• Average fill rate of 24 hours from time of order
• Reduced labor requirement through increased productivity
• Established monthly KPI reviews for program assessment
• Established quarterly continuous improvement goals
• Provided annual savings of $1 million