CLIENT PROFILE
This company is a manufacturer of plastic packaging, fibers and engineering resins

CHALLENGES
- High costs of existing recycling operation
- Performance and quality levels below standard
- Using contract / full-time workforce mix
- High turnover
- Labor supply, attendance and turnover needed to be managed
- No orientation or on-boarding programs for contract employees
- Blended workforce was counter-productive
THE SOLUTION
Exclusive Managed Services provided the following solutions to this client’s challenges:
- Analysis of operation and performance measurements
- Complete outsource of the operations’ labor and supervision
- An operational client specific onsite management team
- Aggressive establishment of recruitment resources
- A tailored recruiting, screening, and selection program
- Customized orientation and on-boarding
- Processed scheduling and precise labor delivery on time
- Contract workforce management
- Employee surveys for process improvements
- Weekly measured compliance
- Quality performance reporting and analysis
- Implemented STOP, a behavioral-based safety awareness program
THE RESULTS
- Achieved 100% compliance with labor delivery requirements
- Improved performance and quality results above standard
- Average fill rate of 24 hours from time of order
- Reduced labor requirement through increased productivity
- Established monthly KPI reviews for program assessment
- Established quarterly continuous improvement goals
- Provided annual savings of $1 million