CLIENT PROFILE

This company is a premier global supplier of a broad range of integrated systems, modules, and components to the motor vehicle industry.

CHALLENGES

• High costs per hour to produce due to labor expense
• High contract demand with fluctuating needs
• Client using one primary onsite and two back-up suppliers
• All 3 suppliers were unable to fill the number of contractors required
• Unable to attract a satisfactory pool of contingent employees
• Experienced high turnover rates of 70% per month
• Poor quality among contracted employees
• Labor supply, attendance, and turnover were not managed or monitored
• Contract employees were not on-boarded properly

THE SOLUTION
Exclusive Managed Services provided the following solutions:

• A transition team that delivered zero impact on production
• Implemented a cutting-edge recruiting, screening and selection program
• Filtered and replaced slow or questionable performers
• Customized orientation and on-boarding
• Involvement in production and planning meetings
• Processed scheduling and precise labor delivery on time
• Cost-effective contract workforce management
• Employee surveys for process improvements
• Weekly measured compliance
• Implemented quality performance reporting and analysis

THE RESULTS      

• Transitioned 99% of previous supplier’s workforce
• Improved communication and increased efficiencies
• Upgraded the overall quality of the contracted workforce
• Achieved 100% compliance with order fill requirements
• Average fill rate of 24 hours from time of order
• Turnover rates were reduced by 83%
• Established monthly KPI reviews
• Established quarterly continuous improvement goals
• Provided annual savings of $1.5 million