CLIENT PROFILE

This company is the United States manufacturer of industrial chucks and is a world leader in consumer products with a commitment to excellence and innovation.

CHALLENGES

• Contract demand with fluctuating needs
• Client was using a local branch supplier that was unable to fill the number of contractors required
• Poor customer service from branch personnel
• High turnover rates
• Poor quality among contracted employees
• Labor supply, attendance, and turnover were not managed or monitored
• Contract employees were not on-boarded properly

THE SOLUTION
Exclusive Managed Services provided the following solutions to this client’s challenges:

• A transition team that delivered zero impact on production
• Implemented exclusive onsite management team
• A tailored recruiting, screening, and selection program
• Customized orientation and on-boarding
• Quality performance reporting and analysis
• A transition team that delivered zero impact on production
• Implemented exclusive onsite management team
• A tailored recruiting, screening, and selection program
• Customized orientation and on-boarding
• Quality performance reporting and analysis

THE RESULTS    

• Transitioned 99% of the previous supplier’s workforce
• Upgraded the overall quality of the contracted workforce
• Achieved 100% compliance with order fill requirements
• Average fill rate of 24 hours from time of order
• Transitioned 99% of the previous supplier’s workforce
• Upgraded the overall quality of the contracted workforce
• Achieved 100% compliance with order fill requirements
• Average fill rate of 24 hours from time of order